Perguntas frequentes
Pergunta Geral
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WHEN WILL I RECEIVE MY ORDER?
Most shipments take 7-9 working days. We always provide you with a tracking number, so you can follow your parcel realtime. If the dispatch is taking way longer than planned, we will inform you by email.
Devolução de perguntas e reembolso
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I AM MISSING SOME PRODUCTS IN MY ORDER, HOW IS THAT POSSIBLE?
Sometimes it is possible that products will arrive seperatly, because our team works in different warehouses.
If any items are missing from your order, please wait 2-3 before contacting us. Most probably the rest of the items will arrive within these days. If the rest of the items are not there within 3-4 days, please contact us thru email.
We apologize for any inconvenience this may have caused.
Informações da pergunta
Escreva uma resposta clara e concisa para orientar seus clientes.
Pergunta
Escreva uma resposta clara e concisa para orientar seus clientes.
Informações de envio de perguntas
Escreva uma resposta clara e concisa para orientar seus clientes.
THE EXPECTED DELIVERY TIME HAS PASSED, WHERE IS MY ORDER?
In most cases, orders are delivered within the expected delivery time. Unfortunately, there can sometimes be delays in the delivery of an order. You can always check the status of your order via the following link:
>>Click here to track your order<<
If you didn’t receive your parcel after 3 days of the expected delivery date, please contact us and we will attend to you.
HOW HIGH ARE THE SHIPPING COSTS?
We are responsible for the shipping costs of the order.
*Sometimes we give away some FREE items as a promotion. We charge €6.95 for shipping to cover the costs.
I AM NOT SATISFIED WITH MY ORDER, CAN I RETURN IT?
Yes, if you’re not satisfied you can return the order, if it is undamaged and unused. You have 14 days to return your order (partially), which takes effect from the moment your order is received. Items in the following categories cannot be returned or exchanged for reasons of hygiene: Rings & Necklace, Socks and Caps.
For more information about returns and our return policy, please check our Refund Policy.
DO YOU REFUND THE SHIPPING FEES?
Unfortunately shipping fees will not be refunded if you decide to return your items. For more information on returns, please check our Refund Policy.
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